Job Summary:

The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.)

In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market.

Collaborates with the Board to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

Major Responsibilities:

• Oversees management of all store locations: Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
• Operating finance & budget management: Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
• Operational strategizing: Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logistical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
• Operational Policy Implementation: Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
• Managing third-party relations: Ensures that standard procedures are followed when third parties/consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
• Logistics management: Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
• General Supervisory Responsibilities: Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers/program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
• Perform any other job-related duties at the discretion of the Board of Directors.

Skills, Knowledge and Experience:

• Bachelor Degree in business administration or similar, or a combination of education and experience.
• Dexterity and ability required to operate a computer, telephone and other office equipment; knowledge of word processing (e.g. Microsoft Office and Google Suite) and spreadsheet applications.
• Good analytical skills to evaluate programs and trends.
• 2 - 3 years of related management experience.
• Knowledge of human resource management, financial and budget management.
• Excellent written and verbal communication and interpersonal skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $68,500.00-$95,000.00 per year

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Job Summary:

The primary function of the Dishwasher is to provide overall assistance and support in the general function and operation of the Kitchen through the use of essential knowledge and skills required to wash, clean and store dishes, utensils, food preparation equipment and/or kitchen. Such skills include proficiently being able to utilize kitchen tools including but not limited to the proper knife handling/cleaning procedures.

Responsibilities:

• Wash dishes, utensils, pots, pans and other kitchen equipment and ensure store cleanliness standards, using dishwasher or by hand.
• Food preparation if necessary: clean or prepare various food items for cooking or serving.
• Maintain a dry and clean floor surface through proper use of mops, squeegees, or scrubbing.
• Ensure that food is properly stored.
• Transfer supplies between storage or other departments and work areas, by hand or using a cart.
• Remove compost and garbage
• Performing kitchen maintenance; emptying the trash and washing dishes.
• Assist in time management including making sure there is adequate materials available for use.
• Transferring orders from produce as needed and putting the vegetable order away.
• Putting the dry goods away and straightening the dry goods shelves.
• Preparation kitchen as needed by peeling potatoes and chopping vegetables.
• Adhere to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Food Service Manager.

Skills, Knowledge and Experience:

• Kitchen experience an asset
• Professional communication skills are required
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• To efficiently utilize time management skills in a multi-tasking environment
• Must be available weekends and evenings

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The role of the Body Care Consultant / CSR is to provide excellent customer service, maintain the appearance of the sales floor, and contribute to a positive and productive working / shopping environment.

Responsibilities:

• Approach customers and provide confident, friendly, and informative customer service
• Accurately and quickly ring through purchases
• Prioritize and carry out tasks on daily To Do lists
• Stocking and receiving when necessary as per departmental policy and procedures
• Attend trainings and keep up-to-date on product knowledge
• Attend staff meeting and keep up-to-date on department changes
• Observe all policies and procedures concerning the store operations, Body Care department, and health & safety
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Any other duties as required by the manager or the supervisor on duty

Skills, Knowledge and Experience:

• Previous customer service / retail experience
• Previous experience working in a natural health retail environment an asset
• Knowledge of body care and/or cosmetic products in the natural health industry.
• Experience in working with make-up, hair care, essential oils and/or other esthetic fields is an asset
• Ability to communicate effectively within the department
• Ability to work and collaborate with other employees and management, as well as being able to work independently
• Demonstrate good work ethic and initiative, contributing to a supportive and friendly work environment
• Flexibility of schedule (weekends)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The primary function of the Baker is to provide overall proficiency and assistance in the production of baked goods while ensuring The Big Carrot’s adherence to organic, non-GMO standards.

Responsibilities:

• Assist with quality assurance and customer satisfaction by following preset formulations on a consistent basis to keep the quality and cost constant.
• Learns and adheres to the designated cooking / baking methods for consistently preparing the appropriate baked goods.
• Food preparation which includes but are not limited to, cleaning, chopping, peeling foods.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely using kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robot coupe, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Work efficiently and effectively with other staff to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Understand and observe all policies & procedures concerning store operations and health & safety.
• Performs all other duties as required by the Food Services Manager and/or Store Manager.

Skills, Knowledge and Experience:

• Previous experience as a baker is an asset.
• Professional communication skills are required
• Ability to take direction and organize tasks
• Ability to work in a team environment and independently.
• To efficiently utilize time management skills in a multitasking environment
• Must be available to work early mornings (5AM) and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Permanent

Pay: $18.65 per hour

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Job Summary:

The primary function of the Customer Service Representative / Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Assistant Store Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset
• Must be available for days, evenings, and weekends.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Fixed term contract

Contract length: 15 months

Pay: $18.15 per hour

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Job Summary:

The primary function of the Customer Service Representative is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.
• Responsibilities may include any additional job-related duties as required by the Store Manager

Skills, Knowledge and Experience:

• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Fixed term contract

Contract length: 15 months

Pay: $17.20 per hour

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Job Summary:

The primary function of the Accounts Payable Clerk is to provide financial, administrative and clerical services within the Accounting Department. This includes, but is not limited to, processing and monitoring payments and expenditures which ensures that vendors and suppliers are paid within established time limits.

Responsibilities:

• Receives and verifies invoices and requisitions for goods and services; verifies that all transactions comply with financial policies and procedures.
• Properly prepares invoices for data entry, processes invoices for payments accurately and processes backup reports and records.
• Prepares vendor cheques for mailing and maintains all necessary records accurately.
• Maintains all payment records accurately according to departmental policies and procedures.
• Works effectively and efficiently to reconcile vendor statements, research and correct discrepancies or confusion over accounts or processes.
• Accurately maintain updated vendor files
• All other tasks deemed necessary by the Accounting Manager and/or Operations Manager.

Skills, Knowledge and Experience:

• College level diploma/university degree in Accounting preferred
• 1-2 years experience in accounting considered an asset
• Ability to maintain a high level of accuracy in preparing and entering financial information
• Ability to maintain confidentiality
• Superior interpersonal skills; strong verbal and written communication skills;
• Efficient time management abilities; effective organization and planning skills;
• Computer literacy

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $18.50 per hour

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Job Summary:

Juice Bar Staff are responsible for providing exemplary customer service, quality drinks and products, and maintaining a clean and comfortable juice bar environment.

Responsibilities:

• Function effectively by balancing tasks in a fast paced environment while making sure to pay attention to detail.
• Delivers excellent customer service and product knowledge to all Juice Bar customers.
• Producing and serving quality juices and drinks for customers.
• Using equipment safely and in the method trained by the Juice Bar manager and supervisor.
• Maintain a clean and organized workplace.
• Process cash, debit and credit transactions.
• Perform closing duties which can vary from compost and trash disposal, general cleaning, and storing of equipment.
• Contributes to a positive work environment.

Skills, Knowledge and Experience:

• Previous experience in food services (esp. coffee barista or juice bar experience) are an asset
• No specific educational requirements
• Ability to understand and carry out oral and written instructions, and to request for clarification when needed
• Strong interpersonal and communication skills
• Ability to work as part of a team
• Must be available during weekdays (Monday to Friday)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The primary function of the Dishwasher and Prep Cook is to provide overall assistance and support in the general function and operation of the Kitchen. This includes essential knowledge and skills required to wash, clean, and store dishes, utensils, food preparation equipment, and food, as well as prepare ingredients for cooking. Proficiency in utilizing kitchen tools, including proper knife handling and cleaning procedures, is a key aspect of this role.

Responsibilities

Dishwasher

• Wash dishes, utensils, pots, pans and other kitchen equipment and ensure store cleanliness standards, using dishwasher or by hand.
• Food preparation if necessary: clean or prepare various food items for cooking or serving.
• Maintain a dry and clean floor surface through proper use of mops, squeegees, or scrubbing.
• Ensure that food is properly stored.
• Transfer supplies between storage or other departments and work areas, by hand or using a cart.
• Remove compost and garbage
• Performing kitchen maintenance; emptying the trash and washing dishes.
• Assist in time management including making sure there is adequate materials available for use.
• Transferring orders from produce as needed and putting the vegetable order away.
• Putting the dry goods away and straightening the dry goods shelves.
• Preparation kitchen as needed by peeling potatoes and chopping vegetables.
• Adhere to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Food Service Manager or Store Manager.

Prep Cook

• Follows designated methods and policies and procedures including, but not limited to, organic compliance standards for food preparation, storage, serving and clean-up.
• Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
• Provides excellent customer service when in contact with customers or other staff.
• Performs all other related job duties as required by the departmental manager.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• Any other job-related tasks as required by the Food Service Manager or Store Manager.

Skills, Knowledge and Experience:

• Kitchen experience an asset
• Professional communication skills are required
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• To efficiently utilize time management skills in a multi-tasking environment

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $17.20 per hour

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